As part of our quality assurance mechanisms, we commission Clear Direction Consultancy Ltd to ensure fitness for purpose and best value for money. We also commission other external training and support, mentoring and coaching to ensure continuous development of our staff and Company.
We use our bespoke Customer Relationship Management (CRM) system to:
- Performance manage our staff; Carefully record and track progress and incidents; Keep staff, key partners and commissioners up to speed in respect of residents; These processes improve our fitness for purpose and ability to drive residents plans to maximise value for money.
Smile Care Servies bespoke CRM enables us to positively drive residents planning processes.
